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Customer Service Primary Enquiry Services

Special Process Requirements

Damaged Goods Procedures

Controlled Returns Processes


 

Consignment Monitoring

  • Pre Alert
  • Delivery Tracking
  • Delivery Reporting

ETA Information

POD

  • Confirmation
  • Retrieval

Investigations

  • What went wrong? Ensure it doesn't happen again

Adhoc Services

  • Quotes for Unrated Services
  • Courier Requirements
  • Quotes for Special Services Coordination
  • Same Day
  • Next Flight
  • Missed Pickups


 

 

 

 

CORE STRENGTHS

Our People

  • Industry experienced
  • Freight focused
  • Service focused
  • Solutions focused
  • Dedicated
  • Trained

Systems

  • Service solutions developed
  • Flexible to client requirements

Relationships

  • Carriers
  • Our history
  • Our reputation

Intellectual Property

  • Our knowledge
  • Our skill base
  • Our relationships

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