Our Customer Service System provides a range of information to assist our customers in analysing and managing their freight.
Event Recording
- Centric information cross-referenced in different areas of the system
- In the enquiry (ticket), in the account, in the carrier, in the contact
Scalable Timeline Escalation
- Follow ups, activity alerts, activity monitors
Client Tailored Modules
- Special client specific prompts
- Promotes at hand knowledge relevant to enquiry type